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Warranty

All products sold from our website have a one year warranty period unless otherwise stated. The products are brand new and are free from defects in material and quality.

Should you change your mind after purchase, please contact our customer service department immediately. We will cancel your order as your request. However, if your order has been shipped out, you will be responsible for all the shipping (including the original shipping, handling and return postage), and 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).

We try our best to make you get desired products as soon as possible. In case you receive wrong products due to our shipping error, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after receiving the return products.

After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization number, which is to be issued upon request, and must be shipped prepaid. A shipping rebate will be extended to the customer in the event that a defect in material or workmanship is confirmed.

For battery packs or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label or bar coded warranty label has been removed or tampered with.

Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.

This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).

Your receipt of an order confirmation from us does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time after receipt of your order for any reason. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit for the amount charged to the credit card used in the order. Certain orders placed must obtain our pre-approval with an acceptable method of payment, as established by our billing department. We may require additional verifications or information before processing and shipping any orders.


RMA Procedure
  1. After receiving the products from us, please keep well the package and enclosed documents inside it. As they are all necessary for you to return the products received from us when you receive defective product(s).
  2. Please e-mail us in info@e-batteries.co.uk to obtain approval as well as the RMA. It will be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
  3. Please write the RMA number clearly on the outside of package and send it back to us. Please note you should be responsible for the loss shipment. You can insure the package to reduce potential loss you may suffer.
  4. Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
  5. Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
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